Terms & Conditions

Payment can be made using Visa, Mastercard or Paypal. Our website is protected with high-grade 256-bit encryption. This means that when you are entering any personal details (such as creating an account) or going through the steps in the checkout, all your information will be secure! Please do not email credit card details for your security.

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item, if it is unavailable at the time.

There may be times when the item you have ordered is out-of-stock, which will delay fulfilling your order and its shipment. We will keep you informed and up to date with any items that you have ordered that are out-of-stock and unavailable for immediate shipment. We will arrange an agreeable alternative item, a backorder or a full refund. You may cancel your order at any time prior to shipping.

We will make every attempt to ship all items contained in your order at the same time. Items that are unavailable at the time will be shipped to you as soon as they become available.

This website may have links to other sites that are owned and operated by third parties and we are not responsible for the operation of or content located on any such site. Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. We are not responsible for the actions of third parties.

We keep your personal information private and secure. When you make a purchase from us, you provide your name, email address, credit card, address, phone number and a password. We use this information to process your orders, and keep you updated on your orders, and also to personalize your shopping experience with us. To keep you informed about our latest offers, we may notify you of current promotions, specials and new items added to the site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

If you receive a faulty item, you must contact us with all faulty details before returning the item. Please do send any item back to us without prior notice. We will take no responsibility for items that are sent back by you if they are lost or stolen before arriving. After contacting us, the faulty item(s) need to be returned within 14 days in their original condition and packaging, not worn, damaged or altered in any way. If the goods are found to be faulty, it will either be repaired by the manufacturer or you will be provided with a replacement item free of charge. If the goods are found not to be faulty, you will incur the cost of both the pick up of the item and the return to you. Warranty excludes malfunction caused by misuse, abuse, negligence, accident, incorrect assembly or alteration by any person and normal wear and tear. Returns are not accepted for change of mind.

Fitness Freaks does not accept liability for consequential loss, nor for injury or damage caused by circumstances beyond our control, including but not limited to misuse, neglect, excessive use, alteration, modification, defective installation, maintenance or repair of the product. We do not accept liability for loss, injury or damage occasioned by the use or the product in a manner not designed, recommended nor intended by the manufacturer. Fitness Freaks recommends that all safety instructions are read prior to using any product. Remember to keep the safety instructions in a handy location for easy reference whenever the product is used. We recommend the customer seeks medical advice prior to beginning any exercise routine.

In the event a product is listed at an incorrect price due to typographical error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.

In order to improve and update our services and practices as needed, we reserve the right to review and make changes to any of our policies and terms and conditions at any time in our absolute discretion. Any revisions are effective immediately on this site. If you purchase an item, you understand and agree to the warranty policy, delivery fees, stock availability, shipping information and all terms and conditions.

For more information, refer to links